Printster Reviews

I recently purchased a personalised mug for a gift, easy to order, great quality and arrived super fast. Very impressed, definitely recommend and will definitely use again!!

I am really unhappy with the experience I have had so far with you.
I placed an order of x10 drink coasters and x1 mouse mat at the end of May. It was supposed to be delivered before the Jubilee bank Holiday but it didnt. I waited a little longer due to the bank Holiday and just thought that was the delay to still not have received it. I called customer service last week and was advised it was being returned to them as it expired the date at the parcel office - I did not receive any sort of note to say delivery had been attempted and i needed to collect it. I was then advised it was due back to them the following day and they would post it straight back out to me. We are now another week and still no sign so i called them again today to be told no note was down to have it sent back out to me. I do not have a order number as i never received a confirmation email and nor did I have an account with them view my order on their website.
As I now have no belief this order even exists, i had to out of desperation for my order, replace the order so now i have paid twice !!
I have paid for next day delivery as I have placed my order before 2pm today so it is expected tomorrow.
I am honestly so disappointed and the original order was placed 4 weeks ago now - this is not acceptable at all.
The reason I have even placed another order is because I believe in second chances and couldn't find another site that did what I needed so here's with fingers and toes crossed that I haven't just been scammed out of another £40.

I have sent an email complaining and requesting a refund of my first order from a month ago that hasn't arrived.

Love love my mug
The picture quality is amazing and even better than I anticipated

Brilliant company, had a typo and instead of ignoring it they contacted me. Fantastic customer service and highly recommend

I ordered mugs filled with sweets and chocolate. I noticed on one of the mugs the printing quality was poor but didn't check then all as once taken out of the box and put back in, it looks like they were previously opened. We ordered one mug with sweets and the other four with chocolate and received five with chocolate. Customer service was brilliant and sent out the sweets. One of the mugs we kept and the others went out as gifts instead of having party mugs. The glaze does come off inside the cup so I wouldn’t purchase the printed mugs from Printster again.

I cannot fault printer a quality product exactly as I’d ordered at a good price and delivered on the day they said I will definitely use them again.

Wasn't in a rush for this item but was very impressed by the speed of receiving it! Well packaged, really well made with a clear personalised image on it and at a great price. Would definitely order again and would recommend.
Sure my friend will love her gift, thank you!

I am still angry that I paid for a service that displayed a couple of days delivery and after 24 hours a call from me to Printster to ask them about another product was told that I needed another image (why did it take them 24 hours?) they did not inform me that it may be too late to get the order through. The response from a very friendly customer services lady was estimate 1-2 days. I ordered from Printster as it was quicker than anyone else I would have rather not bothered it cost triple the price and 100% more stress.

Very quick service, there was a problem with my order but they rectified it and rushed through replacements for me very quickly and with little fuss,

Totally happy with the service, good quality photos and merchandise. Bought a few things now and would definitely buy again. Excellent for birthday and Xmas presents.

Great product, arrived promptly. Very happy with the service.

I have ordered magic mug on 3 different occasions. I can't explain the smile it puts on the faces of my family and friends. Beautiful gift to have

I ordered 4 personalised coasters with photos of our cat. They were lovely & very well received as a small present from the cat to my husband. Very good quality & an all round good experience. Will not hesitate to repeat in the future as small gifts.

Fantastic product,packaging and delivery,my wife almost burst into tears when she saw the paper,I will be purchasing for every birthday and Xmas from now on...

Nicely printed mug, quickly ordered, good communication, good value